Guest Services Team Leader
Join the team!
Are you a customer service professional with leadership experience and a passion for creating exceptional guest experiences?
Are you a customer service professional with leadership experience and a passion for creating exceptional guest experiences?
Kaiteriteri Recreation Reserve is seeking a motivated and people-focused Guest Services Team Leader to help lead our front-of-house operations and support our Guest Services team in delivering outstanding experiences to visitors from around New Zealand and the world.
About the Role
As the Guest Services Team Leader, you will provide day-to-day leadership during shifts, ensuring smooth reception and booking operations while maintaining high standards of customer service. You'll work closely with the Guest Services Manager and act with delegated authority when required, helping to resolve guest issues, coordinate team activities, and support operational excellence.
This is a hands-on role suited to someone who enjoys working with people, thrives in a busy environment, and can confidently lead by example.
Key Responsibilities
- Lead and support the Guest Services team during daily operations
- Deliver exceptional customer service across phone, email, and face-to-face interactions
- Assist with bookings, enquiries, and guest communications
- Support staff development and ensure professional service standards are maintained
- Manage guest concerns and complaints professionally
- Coordinate with Housekeeping and Maintenance teams to ensure smooth guest experiences
- Complete administrative tasks including banking, account enquiries, and reporting
- Ensure opening and closing procedures are completed accurately
- Maintain a safe, welcoming, and well-presented reception environment
About You
We're looking for someone who has:
- Previous experience in customer service, tourism, hospitality, accommodation, or reception operations
- Proven leadership or supervisory experience
- Excellent communication and interpersonal skills
- Strong organisational and problem-solving abilities
- Confidence using booking and computer systems
- The ability to remain calm and professional in a fast-paced environment
- A commitment to health and safety and delivering outstanding guest experiences
First Aid certification would be advantageous.
Why Join Us?
Located at the gateway to Abel Tasman National Park, Kaiteriteri Recreation Reserve is one of New Zealand's premier outdoor recreation destinations. You'll enjoy working in a stunning coastal environment while being part of a team that values:
- Kaitiakitanga – guardianship and sustainability
- Kotahitanga – working together as one team
- Quality – striving for excellence
- Integrity – acting with honesty and respect
- Innovation – embracing new ideas and adaptability
- Whanaungatanga – building strong relationships and community connections
About Kaiteriteri Recreation Reserve
The Kaiteriteri Recreation Reserve manages 250 hectares of spectacular coastal land, including the iconic Kaiteriteri Beach, Kaiteriteri Mountain Bike Park, and Kaka Pā Historic Reserve. Our vision is to be the best outdoor coastal recreation destination in New Zealand.
Apply Now
If you're passionate about hospitality, leadership, and creating memorable guest experiences, we'd love to hear from you.
To apply, https://form.jotform.com/242828863934874
Applications close: June 19 2026