Guest Services Agent

This role is all about creating a warm welcome for our guests and helping them enjoy a safe, memorable, and well-organised stay at the Reserve. You will be part of the Guest Services team, supporting reception operations, bookings, guest enquiries, payments, local information, and the day-to-day administration that helps keep the Reserve running smoothly.

This is a great opportunity for someone who enjoys working with people, can stay calm under pressure, and takes pride in providing excellent customer service.

About the Role

As a Guest Services Agent, you will be one of the first points of contact for our guests, visitors, contractors, and concessionaires. You will help manage bookings and reservations, respond to emails and phone calls, take payments, provide local information, handle guest feedback, and support the overall smooth operation of reception and guest services.

You will also help ensure Reserve rules are applied fairly and professionally, support health and safety processes, and contribute to a clean, tidy, welcoming, and enjoyable environment for all visitors.

Hours of Work

This is a part-time, permanent role.

Hours are expected to be approximately:

12 hours per week during winter

30 hours plus per week during summer

There is some flexibility for the right person. The role will include weekend work and public holidays, especially during the busy summer season.

Key Responsibilities

The role includes:

• Providing friendly, professional, and helpful front-line customer service
• Responding to guest enquiries by phone, email, and in person
• Managing bookings, reservations, payments, cash handling, and daily banking
• Providing guests with local information and advice about the Reserve and wider area
• Handling guest feedback and complaints, and escalating matters where required
• Supporting reception administration, reporting, and daily operations
• Applying Reserve rules and procedures in a fair and professional way
• Helping maintain a safe, clean, and welcoming reception environment
• Supporting emergency procedures and acting as a fire or emergency warden when required

About You

We are looking for someone who is:

• Honest, reliable, positive, and friendly
• Confident dealing with people from all walks of life
• Experienced in customer service, administration, or reception work
• Computer literate and comfortable learning booking systems
• A good communicator with strong problem-solving skills
• Able to work both independently and as part of a team
• Calm under pressure, especially during busy periods
• Well presented, professional, and courteous
• Flexible and available for weekend and public holiday work

A good sense of humour and a strong work ethic will go a long way.

About Kaiteriteri Recreation Reserve

Kaiteriteri Recreation Reserve is located at the gateway to the Abel Tasman National Park in the spectacular Tasman region, just 20 minutes from Motueka and around 50 minutes from Nelson.

The Reserve includes 250 hectares of coastal land, Kaiteriteri Beach, Kaiteriteri Mountain Bike Park, Kaka Pa Historic Reserve, accommodation, hospitality, retail, recreation, and concession activities. Our vision is to be the best outdoor coastal recreation destination in New Zealand.

To apply;

Complete the application form at; https://form.jotform.com/242828863934874

Applications close 31 July 2026, unless the position is filled prior.