December Newsletter 2017 Kia Ora!
December 2017 Summer Newsletter
Hi everyone – my name is Jeremy Lawrence and I have recently joined the team at Kaiteriteri as the new Guest Services Manager on the Reserve. The Reserve’s Board and management saw a gap on the Reserve for someone to focus solely on the “customer experience,” and luckily that’s me!
The importance of a happy customer is one of my main priorities and I’m hoping I get a chance to meet as many of you as possible during your holiday. I will be blocking out a couple of hours each day to meet you all and I will be happy to try and address anything at all you wish to talk about. You can see the friendly team in the office to make an appointment with me. After being born in Motueka and spending a lot of my early years in Nelson, I understand how passionate people are about Kaiteriteri, both locals and other visitors from around the country, so feel free to come and share any concerns.
We have made some changes to our office area which you will notice when passing through. The main aim of this is to provide an extra work station so we can assist more guests at once to cut down on waiting times, and make the office area more efficient. We have some new staff who you will meet over summer, so please welcome them to the team.
As you will have seen from our mid year newsletter, the daily rate for adults is increasing from $21 to $23 per night, and children from $10 to $12 per night. These fees were last increased in 2015, and still represent excellent value. Kaiteriteri is the perfect place to visit throughout the year, and is the envy of many people who struggle to get a booking over our busy times.
We are also trying to streamline the check in / arrival process, and to avoid delays we are encouraging guests to pay prior to arrival. This prepayment means that if you know your site number, you can proceed directly to the site and then advise us you have arrived prior to office close. At this time you can also collect your vehicle label which you will need during your stay. Please remember that if your booked number of guests differs from your actual paid number of guests at any time during your stay, you must advise the office immediately and pay for these guests. This will be at the new rate.
We have also employed a number of “roving ambassadors” who will be strolling the camp during your stay. These staff will check on a number of things including the enforcement of the “one metre rule,” and that the number of guests on your site matches your booking. Both of these things are being done with an increased emphasis on a health and safety element, so please give these staff your co-operation. The Tasman District Council has also advised that they will be doing checks over this time too so please be prepared for a possible visit from them.
For guests eligible for the rebook privilege we are encouraging you to make your booking for 2018/19 prior to your departure rather than waiting for the last day. These bookings can be made at any time during your stay.
For guests who use our facilities for caravan storage during the year, we have a new option available to you. We are offering a discounted annual storage fee which needs to be paid in advance. This will save the hassle of monthly payments – please see our office staff for more details.
Just a reminder too that we offer a voucher service. If you have forgotten a Christmas present, buying a voucher for someone is a great idea! You can contact us directly to purchase one, or see the office staff.
Our aim is to continually improve your experience at Kaiteriteri, while maintaining the same relaxed feel and friendly atmosphere it has always had. Our staff always have the time for a chat and are only too happy to be of assistance in any way they can.
We have also updated our terms and conditions along with our Reserve code of conduct, and these are available from the office or on-line - please take time to familiarise yourself with these.
In terms of the store, Rick and his team are ready for another long bright sunny fun summer and have lots of treats in store for you including:
- Extended deli range, including prepackaged fresh salad range ready for dinner bbqs
- Fresh produce and a meat range delivered from Raeward Fresh
- Beer, wine and craft beers chilled ready to go
- Summer treats, range of icecream, gelato, soft serve, real fruit and milkshakes
- Hot bread fresh out of the oven – preorder to avoid missing out!
- Beach accessories for all ages and occasions, hats, jandals, tee shirts and towels.
- Camping essentials including gas, ice, water, even tent pegs and more!
- Full grocery range – no need to head into town, just ask us.
Remember all of the proceeds from your shopping on the Reserve are invested back into development of the Reserve and facilities, so please support us.
If you are travelling a distance to get to us and short on space, consider preordering your groceries for pickup on arrival – email Store@krr.co.nz to pre-arrange this with at least 24 hours notice.
Safe travels, happy holidays and we look forward to seeing you at the beach this summer! Please see a message from our CEO, David Ross below.
2017 has passed very quickly and the holiday season is looking to be a warm one. My staff and I are looking forward to welcoming you back to the Reserve over the summer. During the past two years, the Kaiteriteri Recreation Reserve has directed significant investment into our infrastructure so that we can achieve our vision of being the best outdoor, coastal recreation destination in New Zealand. Fundamental to our strategy is developing assets that meet increasing summer demand but also grow important shoulder and winter business. Examples of this are our Kaiteriteri Reserve Apartments, our world class Kaiteriteri Mountain Bike Park, the Kaiteriteri Store and the beachfront conference facility.
Dining at Kaiteriteri
We have just completed the new Restaurant that replaces Shoreline and this is being led by Grant Dicker who owned Mint in Nelson and has worked extensively overseas including some of the best restaurants in the UK. The new restaurant has three components:
Kaioffers a breakfast, lunch and evening menu that is fresh, local and will appeal to the broad range of people who visit the Reserve. Items on this menu are also written in Te Reo. Kai will be open 7:30am till late.
Gone Burgers is served through the takeaway area in the courtyard (the old takeaway location is now the restaurant’s office) and there is also a dine-in menu. When entering the restaurant, guests will be seated with table service and offered both Kai and Gone Burgers menus. Gone Burgers is linked to our Mountain Bike Park with the items named after the trails. We will also be offering prizes including mountain bikes and accessories and hosting biking festivals and events. Gone Burgers will be open 7:30am – late daily.
Origin is our premium sustainable dining experience that we will be launching as a pop-up in late February. A pop-up means it is not a permanent day to day feature. Origin will involve sustainable sourcing, degustation, immersive cooking experiences, guest chefs from around the country, wine matching, beer matching, art and culture. We envisage four large Origin functions per year, celebrating each season and then in addition, more intimate Origin experiences during every month. Each experience will be different and slightly unpredictable.
We also haveKaka Island, which is the name of the coffee blend & brand that we have created with Pomeroys. Coffee making capacity has now doubled on the Reserve and we have three machines in Kai and one machine in the new coffee shack in the camp ground.
Kaiteriteri Mountain Bike Park
Our park is an incredible regional asset and is internationally ranked as Gold standard by the International Mountain Bike Association. The Park offers approximately 30 km of trails, providing a wide range to suit all levels of ability and fitness. More are being added each year. All tracks are well-signposted and, with the aid of our map, easy to follow. We have built a new bike hub adjacent to the car park by the beach which has maintenance stands, water, pumps and electricity for E-bikes. Trail Journeys offer a bike hire facility in the courtyard right next to the Kaiteriteri Store. Watch out for our new website which will be live in December www.bikekaiteriteri.co.nz
On our behalf, Sport Tasman are hosting the 2018 Kaiteriteri Beach Summer Events. This will include the Miss Kaiteriteri (1st January), Movie Night (9th January), Karaoke (16th January), Beach Sculpture Extravaganza (18th January), Orienteering (23rd January) and Beach Fun Day (16th February). The One-Shot Golf is also a popular ongoing regular event. Significant events in Kaiteriteri for 2018 include the Kaiteriteri Gold Half Marathon in March and the Kaiteriteri Weekender Mountain Bike event in April.
Recycling and Waste
In partnership with Tasman District Council, we have set up a recycling facility in the main carpark. This is for guests, visitors and local community. We also have recycling stations in the camp and ask that you are conscious of the waste that you discard.
Sustainability and Regeneration
Our next phase of investment will involve the sustainability, landscaping and regeneration of the whole Reserve which will include improving conservation and recreation. Elements in scope will include Kaka Pa Point, Kaiteriteri Beach, parking, recreation amenities, camp facilities, the estuary, board walks, access and areas within the mountain bike park. It is important that the Reserve is improved as a Recreation Reserve for all New Zealanders and when guests arrive into Kaiteriteri, they see and appreciate that they are entering a Reserve.
Finally, I would like to clear up a misunderstanding that a lot of folks seem to have with regards to our operating model. The Kaiteriteri Recreation Reserve is Crown land, legislated under the Reserves Act, the RMA and the Heritage New Zealand Pouhere Taonga Act. The Reserve’s Board and management team have responsibilities to the Crown to ensure the land is managed appropriately. The Reserve however is not Government (tax-payer) or Council (rate-payer) funded. It is entirely funded through the businesses it owns and manages including Kai, Kaiteriteri Store, Kaiteriteri Reserve Apartments and Kaiteriteri Camp. These businesses are no different to any other business and must be profitable to survive and prosper. These businesses must also fund the maintenance and improvements of the Reserve as a whole - Kaka Pa Point, the hills surrounding the area, Kaiteriteri Mountain Bike Park, Kaiteriteri Beach and the estuary.
Enjoy your summer.